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By now, most small business owners know they need to be active on social media. Regardless of your industry or niche, your customers expect to find you there. And social media’s free, so… it’s all easy, right?

I wish it were that easy. In fact, I notice that a lot of small business social media pages are missing the mark. They’re not getting the engagement – or the leads – they want and they’re not sure why.

Fortunately, the answer is pretty simple, you’re making mistakes and they’re probably the same ones that other small businesses are making.

What should you do? Identify the mistakes and stop making them! Here they the most common social media missteps and what you can do to fix them.

Being Inconsistent with Your Account 

When people follow brands on social media, they want to know what kind of content they’ll be getting. If you look at big brands, you’ll notice that they have a clear rubric they use to...

Is your Instagram feed bringing in leads or has it turned into another marketing effort that just doesn’t deliver a good return on the time and money you put into it?

If it’s the latter, it’s time to get serious about customer engagement on Instagram. Instagram, like all social media sites, is constantly changing its algorithms.

The latest change is that Likes – which used to be the gold standard of customer engagement – will no longer be displayed on your feed.

DON’T PANIC. 

You’ll still be able to see your Likes in your analytics, but the new reality signals a sea change in the world of Instagram engagement. Here are 5 things you can do to engage your customers that go far beyond a simple Like.

#1: Organize Your Stories into Highlights
Instagram Stories can be a terrific marketing tool, but they only stick around for 24 hours – or do they?

One of my favorite tips for Instagram Stories is to feature them as highlights on...