How the COVID-19 Pandemic has Impacted Small Business Marketing covid-19 customer service marketing Oct 18, 2021

By now, I think it’s safe to say that we’re all sick of talking about the pandemic. Most of us would gladly go back to a simpler time where there were no masks requirements, where businesses and restaurants were open for business as usual.  

But we still are living in crazy...

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The Best Ways to Encourage Repeat Customers, and Why They're Vital crm customer retention customer service customer value Oct 11, 2021

The greatest superpower that small business owners have is great service. With incredible service comes repeat customers and referred customers who also become repeat customers! By providing a delightful customer experience, people remember positive interactions with your small business and...

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Elevating Your Customer Experience With AI ai business growth customer service engagement Jul 19, 2021

Elevating Your Customer Experience With AI

 

AI is no longer relegated to science fiction section.  Businesses worldwide are discovering new ways to use AI to increase engagement and enhance the customer experience.

Over the next five years, 85 percent of consumer relationships with...

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