In fact, not knowing them can negatively affect your business’s profitability over time.
#1: The Size and Demographics of Your Audience
Your audience, whether they’re subscribed to your email list or following you on social media, is the pool from which you’ll attract most of your new customers. It’s also representative of the people who’re most likely to buy from you even if they’re not in your audience now.
There’s no denying those things are important. You should always know three things about your audience:
The final thing you’ll need to do is to analyze your audience. On Facebook, for example, you can view age, gender, and geographical breakdowns of your audience. You can also see what interests they have in common. Having this data at your fingertips can help you build lookalike audiences and do a good job of creating content that your audience will enjoy.
#2: Your Online Review Status
Online reviews are important to every business. Research shows that 86% of all consumers read online reviews, and that 89% read company responses to reviews. Those aren’t numbers you should ignore.
To get a handle on your online reviews, you’ll need to:
#3: Your Google Ranking
The third marketing metric you need to know – and it’s a hugely important one – is your website’s Google ranking. You’ll need to conduct regular Google searches for your most important keywords and keep track of how you’re doing.
Your ranking for one page may be high while another page is down on the second (or third, or tenth) page of Google results. If that’s the case, you’ll need to improve your SEO and increase your visibility to improve your ranking.
Why does this matter? Well, research shows that the first result on Google’s SERP for any keyword grabs about 30% of clicks. The second and third positions can get as much as 10%, but after that the fall-off is precipitous. You’ll be lucky to grab 2% of the traffic.
The good news is that focusing on local SEO and voice search can help you improve your ranking – but you must know where you are now before you can attack the problem and rise in the ranks.
#4: Ad Performance
Whether you’re running just a few ads or juggling dozens of marketing campaigns, it’s necessary to track the performance of each ad. It’s the only way to know whether your marketing mix is right – and whether your money is going down the drain.
Let’s use Facebook as an example. Facebook provides tons of insights for businesses. You can see how many people your ads are reaching, get an overview of their demographics, and even track the days (and times of day) when your posts get the most engagement.
If you prefer an all-in-one solution that will allow you to track your performance on all social media accounts, you can use UTM tags to track them with Google Analytics. Or, if you prefer, you can use a social media tracking tool.
#5: ROI by Campaign
The final metric you should track is your Return on Investment, or ROI, for each marketing campaign. In case you don’t know, ROI is calculated as a percentage using a simple formula. Here’s how it works:
Email marketing has a high ROI (4400%, to be exact). Let’s say that your revenue from this campaign was $9,000. That would mean the calculation would be:
$9,000 revenue - $200 cost = $8,800 profit, and $8,800 profit/$200 cost = 4400% ROI
ROI calculations will help you identify the marketing campaigns that are earning you the most revenue. You can use that information to:
It’s no wonder you’re having a difficult time connecting with your audience. You’re competing with millions of other advertisers! It’s a crowded space.
That said, Facebook ads can still be useful – with a twist. Instead of sticking to the same traditional ads you’ve been using, it might be time to check out Facebook’s newest ad option – Facebook Messenger Ads.
What Are Facebook Messenger Ads?
Facebook Messenger ads are ads that appear either on the newsfeed or directly in people’s Messenger inboxes.
The newsfeed ads have a call to action that directs people who click it to Messenger, where they can send you a message and get more information about your business.
53% of people say they’re willing to buy from a company they can message directly on Facebook Messenger. And, customer service is increasingly moving toward instant and direct messaging. Customers expect instantaneous responses and favor brands that provide it.
Facebook Messenger Ads allow small businesses to connect directly with potential leads. They eliminate the need for a hard selling ad and instead, open a dialogue. They provide an opportunity for you to personalize your marketing in a way that encourages people instead of putting them off.
Three Types of Facebook Messenger Ads
There are three types of Facebook Messenger Ads available for small businesses to use. They are:
Sponsored messages allow you to deliver special offers and communications directly to the user’s Messenger inbox. A key feature of sponsored messages is that you may send them only to people who have messaged you previously. They’re a form of remarketing with a personal touch.
Finally, home screen ads are ads that appear in Messenger. The difference between these ads and sponsored messages is that their intent is not to start a conversation. It’s to drive sales by encouraging users to click on the ad.
How Can Facebook Messenger Ads Benefit Your Business?
Facebook Messenger ads are a great option for small, local businesses. They allow you to personalize ads and connect directly with the people who are most likely to buy from you.
Want some examples? Here are a few ways that you can use Messenger ads to boost your profits:
How to Get Started with Facebook Messenger Ads
If you’re itching to get started with Facebook Messenger ads, here are 7 easy steps to help you get going.
Getting a great ROI on Facebook advertising can be tough. There’s a ton of competition and as a small business owner, your marketing budget is limited. Facebook Messenger ads can help you leapfrog over the competition and connect directly with the most valuable people on social media – your customers.
The statistics around voice-enabled gadgets like Siri, Alexa, and Cortana, are even higher. Only 18% of US households owned one as of 2018. By 2022, it’ll be 55%.
What’s that tell us? Voice search is here to stay. It’s growing – and businesses who don’t embrace it now are going to be left scrambling in the very near future.
Your challenge, should you choose to accept it, is to embrace voice search and recognize that optimization is not optional. Here’s what you need to know.
Voice Search vs. Traditional Search
There are two key differences between voice search and traditional text-based searches. Understanding them is a must if you want to capitalize on voice search and grab your share of traffic and sales.
The biggest difference is one that illustrates why the growing trend of voice searches isn’t something to take lightly.
With traditional search, you can grab a share of the organic traffic from the SERP even if you’re not ranked number one. Why? Because searchers don’t always click on the first link. They’ll scroll, skim titles and meta descriptions, and choose the link that best suits their needs. Even if you’re tenth – or on the second page of search results – you can still get a few clicks out of the deal.
Voice search is a different thing entirely. When someone searches a keyword or asks Siri a question, they’re not getting a list of results. The virtual assistant reads one – and only one -- result. In other words, in the world of voice search, if you snooze, you lose!
The second key difference between voice and text search is the keywords that dominate. Google’s been prioritizing long-tail keywords for all searches, but in voice search there’s no other option.
Pointers for Optimizing Your Site for Voice Search
As you probably expected, Google keeps its voice search algorithm secret. However, there are some ways to improve your chances of ending up in the featured spot – the coveted position where your site is the one being offered as the solution to a search request.
#1: Answer a Question
A lot of voice searches are worded as questions. Answering the most commonly-asked questions can help you move up the SERP to the featured position.
Not sure what questions to answer? You can try using Answer the Public, a site that generates questions based on the keywords you enter. Here’s a sampling of the suggested questions for Facebook advertising:
#2: Optimize for Long-Tail Keywords
A lot of businesses are accustomed to optimizing for short keywords. Those days are over. Long-tail keywords are the name of the game. They’re more conversational and contextual than old school keywords. They’re also the keywords most likely to be used in voice searches.
Ever since Google released its Hummingbird update in 2013, the emphasis has been on long-tail keywords. To maximize your traffic from voice search, you’ll need to identify the most likely search terms and highlight them in your content.
One of the easiest ways to identify long-tail keywords is to scroll down to the bottom of the Google SERP after doing a search and check out the “People Also Ask” box, which lists questions that are commonly asked along with what you searched. It’s a great way to identify variations and pinpoint the terms people are using to search.
#3: Optimize for Local Searches
You might be tired of hearing about local search, but the truth is that it’s more important than ever. 76% of all voice search users use it for local searches at least once a week, and 53% make local searches daily.
If you haven’t standardized your NAP listings, optimized your site for local keywords, claimed your review listings, and optimized your Google My Business listing, you’re probably not going to perform well in voice search.
Make sure that all business data is accurate, including your hours of operation, address, and any other information that might be relevant to searchers.
#4: Use the Right Words
It might shock you to know that approximately 20% of all voice searches are triggered by the same 25 words. These include words like:
#5: Speed Up Your Site
Voice searchers expect to get search results nearly instantaneously. In fact, one study found that a site that took just 5 seconds to load was 90% more likely to get a bounce than a site that took only one second to load.
Complicating matters is the fact that mobile searches have a bounce rate that’s nearly 10% higher than desktop searches.
Maximizing your site’s speed increases the chances that you’ll move to the top in voice search. A slow-loading site is not going to be Google’s first choice. Remember, their goal is always to deliver the most relevant site to the searcher as quickly as possible.
Voice search is coming for all of us – and you can’t afford to ignore it. SEO is never an exact science, but the tips here can help make your content what Google voice searchers want – and increase the chances that you’ll land the coveted top spot.
What mobile marketing elements are the most important for local businesses? Fortunately, if you’re new to mobile marketing, there’re only three big musts – and if you focus on them, you’ll be able to capitalize on the huge growth in mobile searches.
#1: X Marks the Spot
In the world of marketing and SEO, it’s common for experts to go out of their way to mention that not all searches happen on Google. But guess what? Virtually all mobile searches DO happen on Google – and that’s not an exaggeration. As of 2018, almost 95% of searches on mobile devices were Google searches.
The challenge is clear. Your business must be findable on Google if you’re to have any hope of ranking for local searches and grabbing your share of traffic. And yet, Google Maps rankings incorporate both organic and paid traffic.
The good news for you is that many local businesses aren’t optimized for mobile and local searches. That means you’re in an ideal position to improve your ranking and take your competitors out – if you follow these four steps:
#2: Stop Procrastinating and Optimize Your Website for Mobile
It wasn’t that long ago that optimizing for mobile was optional – but that’s no longer the case. According to Statista, 52.5% of all worldwide traffic to websites came from mobile devices in 2018. That number’s only going to grow in 2019 and beyond.
That’s not the only number that matters, either. Mobile users are notoriously impatient when it comes to loading times. According to a Google poll, slow-loading sites were the top complaint of mobile users. And, according to an Akamai case study, the optimal page loading time for conversions was 2.4 seconds. When you take into consideration that the average site took a whopping 22 seconds to load on mobile as of 2018, you can see why there’s room for improvement.
The bottom line? Visitors shouldn’t need to squint or scroll horizontally to navigate your website. It should be easy for them to find what they need – and even more importantly, take the action you want them to take!
Fortunately, the solution is easy. It’s not difficult to build a mobile-optimized website. Your mobile website should include all relevant information from your regular site, including vital information about your products or services. It should also have clear actions for visitors to your site to take, such as:
#3: Embrace the Potential of Mobile Marketing
You know where your customers are. If you’ve done any audience research at all, you know where they live, what they like, and what they need from you. And, if you’ve got a local business, you know that most of your customers live within a small radius of your business address. It stands to reason – 90% of consumers buy what they need within a short distance of their home or workplace.
A lot of local businesses have been slow to adopt mobile marketing, but it’s one of the best ways to target your audience. You have a few options to consider:
Once you’ve run a few campaigns, it’s a good idea to do some split testing and gradually improve your mobile ads’ conversion rates. Mobile marketing can take a bit of trial and error. It’s worth the time and effort to fine-tune your mobile marketing campaigns.
The bottom line is that mobile marketing is a must for local businesses. It provides you with an opportunity to connect directly with your target audience – and give them a reason to patronize your business instead of your competitors.